Methods:Patients who presented with a cleft of the lip and/or palate through the Mount Sinai Cleft and Craniofacial Center, parents of such patients, and care providers in multiple related specialties were invited to participate in 60-minute audio-recorded focus groups to discuss satisfaction. A total of five separate focus groups were conducted. These sessions featured a partially-structured discussion hosted by a moderator. De-identified transcriptions of these sessions were holistically evaluated for the participants’ experience. Transcriptions were also coded with HyperRESEARCH software and analyzed for themes.
Results:Six major themes emerged through the analysis as factors affecting satisfaction of cleft lip and/or palate patients or their parents: (1) communication (2) cosmetic outcome, (3) financial difficulties in accessing care (4) oropharyngeal functionality, (5) patient self-esteem, and (6) support systems/social adjustment. Of note, patients tended to focus more on cosmetic outcome and support systems/social adjustment, while parents tended to focus on communication and oropharyngeal functionality.
Conclusions:We have identified important themes for assessing satisfaction and quality of life in patients with cleft lip and/or palate and their families. These themes will serve as the foundation for the development of a sound, patient-reported subjective questionnaire for cleft lip and/or palate.